Get instant help with Print My Fax

Find answers to basic questions here; for more advanced questions, visit our helpdesk by clicking the link at the bottom.

Frequently Asked Questions

How does this work exactly?

When you receive an internet FAX from a provider such as RingCentral, eFax, etc., the fax is attached to an email; it is this email that Print My Fax will detect and print the attachment to the correct printer.

Is it compatible with my email?

Yes, Print My Fax is compatible with all major email providers like:
Microsoft Office 365 - Microsoft Exchange
Gmail - Apple - Yahoo - Orange - Verizon - Lotus with imap
Any IMAP4 - Any POP3

What happens after 1 year?

If you purchased a 1 year license, you must renew it at the end of the period (it is not automatic) or it will stop processing your faxes. If you bought a perpetual licence, it will not expire.

Do i need Outlook or an email reader software?

No, Print My Fax does not require any additional software and connects directly to your email box.

Do i have to be logged into Windows?

No, it runs as a service in the background even when no user is logged into Windows.

Do you process data on Cloud or on an external server?

No, all of your data is processed locally on the computer/server where it is stored.
We value our privacy just as much as you do .

How to backup/restore or change the computer?

It is very simple, just manually copy the folder:
to new computer in the same place and install the demo version of Print My Fax. For more information read this tutorial »

Can't find an answer? check our online technical support base here »